When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. If there is any changes to that, all affected buyers will be notified via email. These cookies track visitors across websites and collect information to provide customized ads. This was an unauthorized, unreasonable charge. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. Will never use Stibhub again unless I get a full tefundk. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. GIVE ME MY MONEY. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. This is ridiculous never using them again. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. while we were at work. I would like to receive a refund. I selected a particular date for a Broadway show. StubHub changed its fine print on March 25, offering most customers just a credit. StubHub is taking a lot heat over the policy. I want my money back I am not thinking about other events that might take place in the far away future. The Hollywood Reporter is a part of Penske Media Corporation. Last time I'll probably use StubHub. The FanProtect Guarantee is StubHub return policy. This is ridiculous! But opting out of some of these cookies may have an effect on your browsing experience. A UNETHICAL ON THEIR PART. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. IndustryLegalTop Story It's my money, why are they holding it?!!!! DON'T BUY ON THEIR PLATFORM!!! From that StubHub wallet page you can request a refund instead of keeping the credit. Others were postponed. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Even though I didn't get a reprint it was still great. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Do NOT buy Canadiens tickets from here. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . We were going just to see one of them. I called stub hub because my brother got the wrong seats for a concert. Obviously the concert was canceled and I would like my money refunded. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. They just don't care! This doesn't make any sense and I transferred these tickets way early on before COVID. It . Its a bs. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. I got a COUPON worth 120% of my original order. Too many other competitors out there doing it differently. Stubhub did refund, but plans are ruined last minute. Bonnie cancelled. The event has been passed, and no new date has been posted. Thanks. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. I don't have "proof" because stub hub transferred these tickets and took my access away from them. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. Read more about our event cancelation policy. We will process the refund to your original payment method within 5 days. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. I am quite dissappointed. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Site says venue will honor original ticket but when i click on view tickets nothing there! If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. Never got my refund from grizzmas July 31st 2021. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. I contacted Stubhub and they refused to refund my money. However, StubHub offers a refund. So is Amazon, but they can cancel orders and issue refunds. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. Wow. StubHub Return Policy [Quick Information]. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. them this was wrong and deceitful and did not get off the phone until they refunded my money. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. The suit explains how StubHub has changed its. I am quite dissappointed. Under normal circumstances, these processes are manageable. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. We appreciate your patience. Shame On You. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. I just bought a parking pass for an event. Many events this past month were canceled. to see the game on TV? Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. Stub hub has failed its customers once again with a terrible return policy. Worst Ever. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. I don't even have an account, never purchased tickets but some thief stole my card info. As your event is postponed you are in limbo. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. I called ticket master and all the floor seats were sold out!! The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. 2023, Hearst Television Inc. on behalf of WCVB-TV. I purchased tickets to the Olympic gymnastics trials in January 2020. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. All Rights Reserved. Is there any way to find out if its still being processed at all? We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Please help me. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. They only let a few more people in until they actually closed all the doors. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. LIARS!!! UPS delivered my tickets, but now I can't find them. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? I didn't receive my ticket and they won't give a refund only a worthless coupon. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. They said outta luck. You can send a private message to us here @TeamStubHub. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. They said outta luck. You can resell your ticket using either an app or a PC. Congratulations, Stubhub. Didn't find out until day before event. Its my first and last time using this site. Spent $314 for daughter and friend to see Harry Styles. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. I'm going to contact my credit card to see what my options are. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? i have attached the information from the venue. These people are entitled to their money back.". StubHub has already been targeted by a $5 million lawsuit over the change. On or about May 3, 2021, Defendant announced that it would provide Eligible I just hope I get my money refunded. This cookie is set by GDPR Cookie Consent plugin. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. StubHub Refund Ticket by Phone. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. There were two artists scheduled to perform. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. I wish I found this website earlier. See detailed StubHub customer service rankings, employee comments and much more from our sister site. I would like a refund!!! I called immediately but received the same reply, "No refunds!" StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. I want a full refund as we lost jobs and need that money. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. the issue is on her radar and anyone affected should file a complaint with her office. Wimbledon raises ticket prices for 2023 championships, See Tickets, Vivendi suffer reported data breach, Rammstein obtains restraining order against Viagogo, President Biden calls for limits on concert and sporting ticket fees, US groups form Break Up Ticketmaster coalition, Lyte to acquire Event Genius assets as parent company Festicket set to fall into administration, Silver Lake looking into TEG exit options report, Ticketmaster successfully handles Beyonce onsale, SeatGeek allegedly dropped by Barclays Center because of tech issues according to report, See Tickets suffers website crash after multiple line-up reveals, it proposes to accept a series of promises, Eventfinda offers buy now, pay later option for ticket buyers, Twitter plans to allow creators to sell tickets to live audio events, Haunted houses producing magic sales figures, Englands rugby league team partners Sportsbreaks, Ticketmaster Sport rolls out away ticketing digital solution, Electric Group renews with TM as Newcastle NX opens, Womens Rugby World Cup opens with Eden Park sell-out, Scottish Rugby embraces digital ticketing service with Tixserve, Backstage: Ed Sheeran, Depeche Mode and more, Tessitura expands arts venue ticketing service, Ambassador Theatre Group in debt talks report. StubHub will offer refunds for canceled events but not postponed events. Of course! It also noted that its ability to open discussions with Viagogo has been a part of the decision.
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