Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. We also ensure all reviews are published without moderation. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Take care!Thanks,Rebekah. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. They all fit perfectly. very helpful as Liverpool didnt answer the phone. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. There was a problem. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. For more information on the cookies that our site uses click here. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Suggested companies are based on peoples browsing tendencies. OG Stack Longline Puffer Jacket. Replies to negative reviews in < 24 hours. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Footasylum. High performance sneakers, trending streetwear and exclusive product weve got you. Footasylum doesn't deliver on Bank Holidays. Still over 300 down! Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Stay ahead of the game with the latest trainers and clothing from Footasylum. We are so glad to hear you are happy with the service. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Get Code. In just a few steps, we'll have it sorted. Shoved the card machine into our face. Happy from start to finish! Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. I can't even point the blame at one member of staff because they were all terrible. In just a few steps, we'll have it sorted. No greeting, no please, no thank you. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Please provide a valid proof of purchase. Purchased 2 pairs of Salomon trainers in different sizes. Perfect from start to finish. Perfect from start to finish. Also it was delivered to Republic of Ireland avoiding customs charges. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. This time, however, when I ordered, their courier choice was Yodel. Unable to get in touch with anyone from customer service to resolve issue. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. OL10 2TA. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. On-time Delivery. Ordered it on Monday and it was delivered on Tuesday. Alpyrex. Reordered again Sunday afternoon, Monday morning was here. Got them cheaper than any other website. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. T3 is part of Future US Inc, an international media group and leading digital publisher. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Within 5 Days. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. I would avoid at all costs. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. We hope to see you again very soon. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. If you'd like to return your order, you can within 14 days of receipt. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. very helpful as Liverpool didnt answer the phone. Still over 300 down! Received 2 small refunds for I don't know what! Hey MattThanks for taking the time to leave us a review. Find out how we combat fake reviews. I will always order with footasylum I am very happy with the service and products. Useless. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. That is great news that they arrived a day early!We hope to see you again very soon. Anyone can write a Trustpilot review. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Got them cheaper than any other website. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Before returning items you must notify Footasylum by telephone, letter, or email. It goes against our guidelines to offer incentives for reviews. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Then I started a new chat and got Sophie who was absolutely lovely. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. - Mel, posted 7 months ago Order placed on Monday standard deliver paid for and the parcel arrived the next day. Lancashire Next time it will be JD SPORTS for my next purchase. Ordered some trainers at 10.30pm amd paid for next day delivery. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. 10/10 will not be using footasylum again. Popular Christmas FAQ Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Unable to get in touch with anyone from customer service to resolve issue. Verification can help ensure real people write reviews about real companies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. - Callum Phelps, posted 11 months ago Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. All in all, satisfied with my purchase and dealings with this shop. Thank you so much. Happy from start to finish! To break them up politely to ask for helpit was like I had sowrn at them. We use dedicated people and clever technology to safeguard our platform. Will not use again. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Why have i been rejected for my return as the item was faulty? A refund can take up to 10 working days to show in your account. Ordered item was faulty. Purchased 2 pairs of Salomon trainers in different sizes. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Up to 60% off at Footasylum on selected women's t-shirts. First and last time I will use this company. Ordered Nike trainers. Customer Service. 10/10 will not be using footasylum again. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. The lady at the till was no better. 1996 Retro Nuptse Jacket. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. UK Returns Free return by our courier service. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Please refresh the page and try again. It's your job. They sent me trainers in a damaged box. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. All students enjoy 10% off at Footasylum. Thanks,Rebekah. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Click the 'Copy' button to copy it. To contact the Footasylum customer service team, start a live chat on the website. Yay! We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I brought some trainers and returned them just before the 28 day period which was allowed for returns. The range includes footwear, clothing and accessories for men, women and children. Start your return online at the Footasylum website. Alternatively, enter your order number and email address into Hermes to monitor your delivery. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! 60%. To start a return, fill out the returns form that came with your order and follow the instructions on the form. I would definitely recommend and will be a returning customer. Looks like they have found the nearest spare tatty box to send them out in. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. !spoke to Edge lane store about colours in crocs. Avoid this store at all costs. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thanks. Help future customers by talking about customer service, price, delivery, returns & refunds. I have sent them back the undamaged trainers in a damaged box as I received them. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Here are 8 tips for writing great reviews. Thank you for signing up to . Ordered standard delivery, was dispatched the next day & arrived the day after. It needs to be unworn or unused and still have the original tags. Gain access to Footasylum UNLCKD through your main Footasylum account. 2023 Trustpilot A/S. Date of experience: 18 December 2022 Ordered standard delivery, was dispatched the next day & arrived the day after. Will definitely be ordering from them again. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. New customers only. For all international returns outside of the UK, please visit our dedicated international returns page. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! We need your email address to verify that your review is genuine. Easy! Yes. You have 28 days to return your items and you'll need your original receipt or delivery note. These featured collections are typically the most popular and best-selling products on the Footasylum website. We spoke to Footasylum's senior leaders . I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. I would definitely recommend and will be a returning customer. Round and round in circles. If this was my store, they would all be sacked. Keep up the good work Terry!Thanks so much.Tanya. Ordered Nike trainers. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! They also offer a WhatsApp device but it doesnt work. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Easy! We hope to see you shopping with us very soon. 124.99. Which are the instant chat and the WhatsApp!! A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! This arrived within only two working days and all items were delivered intact and all there. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. All rights reserved. We are so glad to hear you are happy with the service. Search for local Shoe Shops near you and submit reviews. I have sent them back the undamaged trainers in a damaged box as I received them. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis.
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