Travel scheme passes due to expire on Monday March 31 will be replaced by a new pass valid until June 2019. Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). The cookie is used to store the user consent for the cookies in the category "Analytics". Welcome to the Highways Service Information Centre. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Older Person's bus passes will be renewed soon. It does not store any personal data. Login to renew or manage your Bus Pass and to keep your details up to date. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. By clicking Accept All, you consent to the use of ALL the cookies. You may need to provide proof of your new address. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. We will either renew your bus pass automatically or send a letter that tells you how you can renew it. The pass is valid for the journey being undertaken, for example at the right time of day. How do I apply for a disabled persons bus pass? The expiry date will normally be five years from your birthday. Cumbria: LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. Blackburn with Darwen: Changes to personal details If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. To get an older persons bus pass you must 2 Apply to your local council. Currently this is at age of 66. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. Renewing, updating or cancelling a bus pass. Flexible support fund - available at . You can find your renewal code located in the box towards the bottom of your renewal letter. A letter and a renewal application form will be sent to you automatically you can also use the application form below. Dont include personal or financial information like your National Insurance number or credit card details. All young disabled pass holders must provide a new photo if they wish to renew. Can I use my disability-related with a companion bus pass in other parts of England? Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. If you have moved address since receiving your bus pass, please notify us of your new address . Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. What do I do about my concessionary bus pass? If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. If you have not received either a letter or full pack call us straight away on 01452 426265. What should I do? If your pass has been stolen, you should call 0345 200 0388 to replace it. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. You must let us know if you have changed address over the last 2years and your bus pass is about to run out. For further information see www.gloucestershire.gov.uk/fairprocessing. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. How long will it take to get a bus pass following a renewal/application? Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. The cookie is used to store the user consent for the cookies in the category "Performance". The new pass is free. To be eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability. March 2023 renewals. You should continue to use your current pass, but then cut it up once your new pass arrives. Apply for or renew your bus pass. For assistance with new applications: (Click the arrows below to reveal the answers). Higgins, Telford & Wrekin Councils Customer Services Manager, said. Lancashire: You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN You will need your bus pass number (printed on the front of your pass) and up to date evidence that you are still eligible for a disabled person's bus pass. For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. 5 Other ways to apply. Your new pass will be not sent until a week before your old. Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. The cookie is used to store the user consent for the cookies in the category "Other. If you destroy the new pass instead of the old one, you will need to pay 10 for a replacement. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. In the unlikely event that your pass does not arrive, you should call. If you send us different evidence, your pass may be delayed or refused. This can be done by visiting a participating library only. Alternatively, you can renew your pass online. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. thurrock.gov.uk uses cookies to make the site simpler. 3 Post office. If we send your pass to your old address because you have not told us that youve moved, you will have to pay 10 for us to send a replacement. If you cannot apply online for any reason please contact us. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. You have moved since your last bus pass was issued and not informed us. Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. For those people needing to apply for their renewal this too can now be done byApplying online. But opting out of some of these cookies may affect your browsing experience. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. Renewing an older persons bus pass. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Other Scottish passes arent accepted on the trams. The list of these services is on the GCC web site, under Transport. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. This will be. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. If you pass does not register on the card reader on the bus, we won't know the pass is being used. English bus passes are not accepted in Scotland and vice versa. This might be a letter confirming your eligibility and asking if you wish to renew. I am an age-related bus pass holder and my current bus pass is due to expire soon. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. Using your card. However, you may not be allowed to use your bus pass on night buses i.e. No, your bus pass cannot be used on National Express services. Are senior bus passes renewed automatically? for staff to amend your details and arrange for a renewal pass. You should have received all the information you need by now. You don't have to do anything, unless you have moved since we sent you your last pass. If you move address, update the details on your bus pass at least three weeks before the renewal date. It is no longer. How long does it take to renew an older persons pass? Customers will receive their new pass to the registered address at least1 week before their current pass expires. You will receive your pass by post within 5 working days. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. We also use cookies set by other sites to help us deliver content from their services. The way of applying may be different to the way you applied in Gloucestershire. This cookie is set by GDPR Cookie Consent plugin. These cookies ensure basic functionalities and security features of the website, anonymously. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. I have moved out of Gloucestershire. Do not include common words or names. If you email us please confirm your date of birth and current address in the email so we can fully check our records. Blackpool: 5 How long does it take to renew an older persons pass? You may be eligible for financial support. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. You can get an older person's bus pass when you reach State Pension age. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. What do I do with a bus pass which is no longer needed? If you currently receive Travel vouchers you will receive a renewal form at your registered address. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. There is no need to contact us until we get in touch with you. Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. I have not had an automatic renewal what do I do? Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. If you have not received this letter, call us straightaway on 01452 426265. Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. If you do not receive your new pass please contact our information line on 0345 600 0659. You'll need your current pass in order to renew. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Bus Can I use my pass on Trains? Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. 2 Are senior bus passes renewed automatically? This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. Age-related passes will be valid for five years. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. Are you struggling with the cost of living crisis? This can be your email address or set to something memorable for you. 4 Apply online. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. I have applied for my new bus pass, what should I do with my current pass? Learning impairment that has resulted in an arrested state of development before adulthood. Disabled person's bus pass . You should have receive your renewal form by mid-February. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Can I use my pass on Trains? Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. All content 2023 Southend-on-Sea City Council. Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. On National Rail services in London, travel free after 9:30 weekdays, and any time on weekends and public holidays. What is the cause of the card not working? You should allow 6 weeks for your application to be processed. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. If you have not received your renewal form, please contact our information line on 0345 600 0659. Please ensure that you keep us informed of any changes to your name or address. This website uses cookies to improve your experience while you navigate through the website. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. The passes will be sent out automatically but people should call the bus renewal hotline . Unable to drive for reasons of medical fitness. This cookie is set by GDPR Cookie Consent plugin. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. If you've had a concessionary bus pass for the last five years, you might . 1 Contents. pensioners. These are mostly people who have held a bus pass since at least 2008 and will now be . Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. The cards offer older and disabled people free travel in the capital What time can I use my bus pass outside of Gloucestershire? The county council will not reimburse you for any charges levied by medical specialists or advocates. system now generates new passes automatically at least a fortnight before the We send out renewed passes by the end of March. If you have an age related pass or travel vouchers, we will automatically renew them when they expire. *A. Collecting an application form from your local library. all that. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. Forgotten your Username? You will need to pay 10 to replace this pass. GCC understand there was a discount being offered for some local train travel. Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. Your pass will be automatically renewed if you have used it within the last 13 months. You can apply for your renewal bus pass online. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel.